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The book delves into the 2003 unofficial strike by British Airways' Customer Service Agents, exploring the background of failed negotiations regarding new operational systems. It provides a detailed analysis of the events leading to the strike, the dynamics during the dispute, and the process that led to its resolution, offering insights into labor relations and organizational change within the airline industry.
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The Two Hundred Million Pound Strike, Ed Blissett
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- Année de publication
- 2021
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