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Designed for customer service professionals, this practical guide offers a variety of quick and impactful activities aimed at enhancing service skills. It focuses on equipping readers with the tools needed to deliver exceptional customer experiences, making it an essential resource for anyone looking to excel in the field of service.
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101 Activities for Delivering Knock Your Socks Off Service, Ann Thomas, Jill Applegate
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- Année de publication
- 2009
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