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The book introduces the Holonomic Circle, a transformative tool designed to help organizations create a new way of operating. It offers a holistic framework for various leaders, including designers and corporate executives, to understand and enhance the dynamics of soulful customer experiences. By focusing on collaboration and evolution within the organization, it aims to foster a deeper connection between businesses and their customers.
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Customer Experiences with Soul, Simon J. Robinson, Maria Moraes Robinson
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- Année de publication
- 2017
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