Productivity in Public and Non Profit Organizations

Focusing on performance and productivity in public and non-profit organizations, this book offers a research-based overview of effective strategies and real case studies. It covers various topics such as the rationale behind productivity enhancements, the evolution of improvement methods, and practical strategies for implementation. Key areas include analytical tools, strategic planning, organizational technologies, Total Quality Management (TQM), benchmarking, partnering, re-engineering, and people-centered productivity approaches.