Hotel Management and Operations

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This comprehensive guide offers an in-depth look at hotel management and operations, equipping readers with essential knowledge and analytical skills for success in the dynamic hotel industry. Contributions from 60 industry professionals and academics foster critical thinking by presenting diverse viewpoints within a coherent theoretical framework, enabling readers to develop their own ideas and solutions. The book is divided into nine parts, each focusing on a specific hotel department or activity, exploring various responsibilities, challenges, and opportunities. Multidimensional case studies prompt readers to identify key issues in complex management scenarios, understand departmental structures and resources, and devise solutions that may involve collaboration across different hotel areas. This well-structured learning resource covers all hotel departments, from front office and finance to marketing and housekeeping, linking advanced theory with real-world challenges. It encourages critical thinking through differing perspectives and includes commentary from emerging managers. With extensive references and suggestions for further reading, this text serves as an ideal resource for university hospitality programs and management training within the hotel sector.