Cette série se concentre sur le développement des compétences de communication essentielles, indispensables à la réussite professionnelle sur le marché mondial. Chaque titre aborde des domaines spécifiques tels que la rédaction d'e-mails efficaces, la gestion des réunions, la présentation d'exposés percutants, la maîtrise des conversations téléphoniques et le développement de réseaux. Elle est conçue pour les apprenants de niveau intermédiaire qui souhaitent améliorer leur confiance et leur aisance dans les contextes d'anglais des affaires. Ces guides pratiques constituent d'excellentes ressources pour l'auto-apprentissage et l'enseignement en classe.
Networking in English is for anyone who finds it hard to 'find the right words' when communicating informally in the workplace. It is a practical, engaging and easy-to-use course that will build confidence in a difficult area. Written by a writing dream team, Barney Barret and Pete Sharma, this is an indispensible title in an area that is much overlooked.
'Telephone English' is a book to help your learners to become more effective on the phone. Speaking on the telephone is one of the most common types of communication for many of our students. It's also one of the most difficult for them. This resource is designed to help students improve their listening skills. This resource is aimed at pre-intermediate to intermediate level students. Table of contents: * Essentials (answering the phone, making and taking calls, reasons for calls, leaving messages, taking messages, asking the caller to wait, asking for repetition and clarifying, ending the call) * Everyday phone calls (booking hotels and restaurants, booking transport, dealing with telephone problems, recording information and phone menus, leaving voicemail messages) * Telephone skills (sounding friendly and polite, planning a call, telephone manner, small talk, formal and informal) * Phone calls with customers and colleagues (making appointments, inviting people, confirming arrangements, a conference call) * Commercial phone calls (placing an order, solving problems, complaining and handling complaints, selling in the phone) * Student role plays * Listening scripts * Phrase bank * Answer bank
Systematic approach to the key language for constructing effective and convincing emails, includes a phrase bank. Suitable for self-study, building vocabulary, and developing writing skills
Part of the Macmillan Business English Skills series, Email English is for learners of Business English and general English who need additional support in writing emails and social media communications. Email English contains a wealth of practice activities and is suitable for self-study or as supplementary material for the classroom.
Networking in English is for anyone who finds it hard to 'find the right words' when communicating informally in the workplace. It is a practical, engaging and easy-to-use course that will build confidence in a difficult area. Written by a writing dream team, Barney Barret and Pete Sharma, this is an indispensible title in an area that is much overlooked.