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Identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. This guide shows how to get results with each type and explains how difficult people think and why they act as they do, and how to turn conflict into cooperation.
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Dealing With People You Can't Stand : How to Bring Out the Best in People at their Worst, Rick Brinkman, Rick Kirschner
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- 1994
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