Managing knowledge

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This comprehensive overview of knowledge management presents essential ideas, tools, and current applications in an engaging manner. Utilizing an innovative 'building block' approach, the authors detail key knowledge processes within organizations. The text highlights a paradigm shift from the industrial age to a service and knowledge age, emphasizing the need for new answers that lend meaning and purpose to our efforts. It serves as an excellent resource, offering practical examples to navigate complex issues. The strategic importance of understanding customer needs, markets, patents, products, and processes is underscored as a vital resource in today's competitive landscape. The practical insights provided by the authors are particularly beneficial for larger companies facing innovation-driven challenges. Prominent figures in the field commend the book for its ability to systematize and enhance the efficiency of strategic knowledge management. It is posited that knowledge will shape the 21st-century social environment, leading to a divide between organizations that leverage knowledge effectively and those that do not. The authors advocate for leaders to better utilize the knowledge held by their employees, offering guidance on achieving this goal.