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- 272pages
- 10 heures de lecture
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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
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Difficult Conversations, Douglas Stone, Bruce Patton, Sheila Heen
- Langue
- Année de publication
- 2000
- product-detail.submit-box.info.binding
- (souple)
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- Langue
- Anglais
- Auteurs
- Douglas Stone, Bruce Patton, Sheila Heen
- Éditeur
- Penguin
- Publié
- 2000
- Format
- souple
- Pages
- 272
- ISBN10
- 014027782x
- ISBN13
- 9780140277821
- Séries
- Mots clés
- Nonfiction, Commerce, Motivation & Bien-être, Thèmes psychologiques, Développement personnel, Cadeaux pour les dames, Leadership, Émotions, Communication, Rhétorique
- Titre original
- Difficult conversations
- Évaluation
- 4,05 sur 5
- Description
- What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.