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Focusing on the inner workings of Headsets.com, one of North America's leading customer service organizations, this book offers a distinctive perspective on effective customer service practices. It delves into the strategies and philosophies that drive exceptional service, highlighting the importance of customer relationships and satisfaction in business success. Through real-world examples and insights, it emphasizes the value of treating customers as integral partners in the service experience.
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Customer with a Capital C, Ken Welsh
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- Année de publication
- 2015
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