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Focusing on the inner workings of Headsets.com, a leading customer service organization in North America, this book offers valuable insights into effective customer service practices. It explores the company's innovative approaches, emphasizing the importance of customer satisfaction and engagement in building a successful business. Through real-world examples and strategies, readers gain a deeper understanding of how exceptional service can drive growth and loyalty.
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Customer with a Capital C, Ken Welsh
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- Année de publication
- 2015
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