Effective Multi-Unit Leadership

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The book delves into the critical role of Multi-Unit Leaders (MULs) in navigating economic disruptions faced by land-based multi-unit service enterprises. It presents an Integrated Model of MUL that emphasizes the interplay of key activities, behavioral practices, and personal characteristics essential for optimizing performance. Central to this model is the concept of 'portfolio optimisation through social exchange' (POSE), highlighting the importance of local leadership and exchange-based strategies. This work serves as a vital resource for both practitioners and scholars interested in effective multi-unit management.