Paramètres
- 352pages
- 13 heures de lecture
En savoir plus sur le livre
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Achat du livre
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Langue
- Année de publication
- 2010
- product-detail.submit-box.info.binding
- (souple),
- État du livre
- Bon
- Prix
- 7,99 €
Modes de paiement
Il manque plus que ton avis ici.
- Langue
- Anglais
- Auteurs
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Éditeur
- Penguin Books
- Publié
- 2010
- Format
- souple
- Pages
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Séries
- Mots clés
- Nonfiction, Commerce, Motivation & Bien-être, Thèmes psychologiques, Développement personnel, Cadeaux pour les dames, Leadership, Émotions, Communication, Rhétorique
- Titre original
- Difficult conversations
- Évaluation
- 4,05 sur 5
- Description
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving