Active Listening

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Active Listening, a concise work by Drs. Carl R. Rogers and Richard E. Farson, introduces the counseling technique of active listening to a broader audience, particularly in the context of employee-employer interactions. Rogers, a pioneer of the client-centered approach to psychotherapy, is celebrated as one of the most influential psychotherapists, even more so than Freud. He established the University of Chicago's counseling clinic and traveled globally to apply his theories in politically and socially challenging regions. Farson, who studied under Rogers and became his research assistant, held significant leadership roles in various research institutions and co-founded the Western Behavioral Sciences Institute. The book outlines a communication method essential for counseling and conflict resolution. Active listeners play an active role in conversations, helping speakers articulate their issues by reflecting back what they've heard in their own words. This process not only confirms understanding but also emphasizes the speaker's perspective, addressing both the meaning of words and the underlying feelings expressed through tone, body language, and more. While this method fosters deeper connections, it also requires a strong sense of self to navigate the emotional landscape of another. Written in accessible language, the work aims to equip non-clinicians with the tools to enhance workplace communication, promoting cooperati