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Alibaba's World: How a remarkable Chinese company is changing the face of global business
Porter Erisman
Known. The handbook for building and unleashing your personal brand in the digital age
Mark W. Schaefer
The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organization
Robert Spector
Hatching Twitter : how a fledling start-up became a multibillion-dollar business & accidentally changed the world
Nick Bilton
